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New Rules of Business

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1-8 of 25
App-Based Food Delivery Firms: Anatomy Of A Disaster
New Rules of Business

App-Based Food Delivery Firms: Anatomy Of A Disaster

02 Feb 2016 · 5 min read

Till 2015, app-based food delivery companies were the darling of investors. According to Tracxn, a startup analytics firm, in 2015, 31 food tech companies raised as much as $161.5 million, with Zomat…

InsideIIM

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Turn Customers Into Full-Time Employees And Increase Customer Satisfaction
New Rules of Business

Turn Customers Into Full-Time Employees And Increase Customer Satisfaction

05 Sept 2015 · 6 min read

“Alone we can do so little; together we can do so much” – Helen Keller Let me ask you an oxymoronic question: How can companies increase customer satisfaction by cutting cost? The problem, though per…

InsideIIM

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Threats of Invisible and Indirect Competition - Case Studies from m-Pesa, Apple, Uber and Amazon
New Rules of Business

Threats of Invisible and Indirect Competition - Case Studies from m-Pesa, Apple, Uber and Amazon

21 Aug 2015 · 7 min read

Till recently, competition was visible and direct. Car manufacturers competed with other car manufacturers and at best with other four-wheelers like jeeps, or two-wheelers. In most cases, competition…

InsideIIM

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Reputation Management: What To Do When Your Brand Is Hit by a Scandal
New Rules of Business

Reputation Management: What To Do When Your Brand Is Hit by a Scandal

14 Aug 2015 · 9 min read

"It takes 20 years to build a reputation and five minutes to ruin it." – Warren Buffett. Despite this warning, companies have paid scant attention to managing their reputation. In fact, many of the c…

InsideIIM

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Conscious Capitalism : Case Studies from Apple and Unilever
New Rules of Business

Conscious Capitalism : Case Studies from Apple and Unilever

06 Aug 2015 · 8 min read

“If the rate of change on the outside exceeds the rate of change on the inside, the end is near” – Jack Welch Despite this warning many companies continue to turn a blind eye towards changes sweeping…

InsideIIM

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A Brand Is Not Enough. Create a Cool Brand
New Rules of Business

A Brand Is Not Enough. Create a Cool Brand

31 Jul 2015 · 6 min read

Time and tide wait for none. And when brands renege on keeping up with changing times, they lose relevance and fade into oblivion—gradually, then suddenly, to paraphrase Earnest Hemmingway. Against t…

InsideIIM

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Wooing the multi-channel shopper: How traditional retailers can compete with e-tailers
New Rules of Business

Wooing the multi-channel shopper: How traditional retailers can compete with e-tailers

23 Jul 2015 · 6 min read

Till recently, buyers were influenced by brand advertisements or word of mouth, which motivated them to visit brick and mortar stores to buy a brand. In the store, salespersons further educated the b…

InsideIIM

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A Lesson on Brand Communication and Contextual Marketing
New Rules of Business

A Lesson on Brand Communication and Contextual Marketing

15 Jul 2015 · 8 min read

"The single biggest problem in communication is the illusion that it has taken place" - George Bernard Shaw   [Photograph by Ian Muttoo under Creative Commons ] How do you communicate your brand…

InsideIIM

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